Fini AI platform redefines enterprise customer support, enabling companies to deliver fast, scalable, and human-like assistance without growing headcount.
Our AI agent, Sophie, acts like your best support rep—resolving up to 80% of tickets end-to-end with no human intervention. Trained on your existing knowledge base and workflows, Sophie delivers fast, accurate, and on-brand responses across various tools, including Zendesk, Intercom, Slack, and Discord.
Unlike traditional bots that rely on scripted responses or decision trees, Sophie leverages your existing knowledge base, workflows, and tone of voice to autonomously resolve up to 80% of customer support tickets end-to-end—no human intervention required.
Sophie goes beyond answering FAQs. She performs actions, updates records, and handles nuanced cases across primary support tools, including Zendesk, Intercom, Slack, and Discord. Whether customers need to process a refund, reset an account, or escalate a billing concern, Sophie understands the context and responds in a way that feels personal, accurate, and on-brand.
Built with enterprise-grade standards, Fini ensures full data compliance (SOC 2, GDPR, HIPAA) and integrates securely into your existing support ecosystem. With rapid deployment and ongoing learning capabilities, Sophie doesn’t just lighten the support load—she helps support teams scale intelligently, improve resolution times, and elevate the customer experience.
Fini Ai is more than a chatbot—it’s the future of autonomous support, available now.
