Worktual’s Lola is an AI-powered chatbot equipped with CXAI technology, automating customer support, lead generation, and task handling with multilingual support and 24/7 availability. It utilizes conversational AI and NLP to deliver a personalized support service that enhances engagement over time.
Key Features of Lola Chatbot
- AI-Powered Conversations: Uses NLP and machine learning to understand and respond to user queries naturally.
- Multilingual Support: Automatically adapts to users’ language preferences for global accessibility.
- Lead Generation: Captures and qualifies leads through chat interactions and syncs data to CRMs.
- Task Automation: Handles appointments, order tracking, payments, and basic support tasks.
- 24/7 Availability: Always active to assist customers without human intervention.
- Customizable UI: The chat widget can be branded with our business logo, colors, and custom greetings.
- Live Agent Handoff: Transfers chats to human agents when needed, ensuring seamless support.
- CRM & Tool Integration: Connects with platforms like Salesforce, HubSpot, and other business systems.
Use Case of Lola Chatbot
Lola is ideal for businesses that want to automate repetitive support tasks, improve customer engagement, capture sales leads, and scale customer service without increasing headcount. It’s beneficial for e-commerce platforms, SaaS companies, service-based businesses, and enterprises with multilingual audiences.
Why Use Lola
Lola helps reduce response times, lowers support costs, and increases customer satisfaction. It allows businesses to operate around the clock, gather valuable insights from conversations, and ensure consistent, personalized interactions—without the need for a large support team.
